Silver Heart Lock Pendant Necklace

The material that we use is stainless steel, a material that's not only durable but also resistant to tarnishing or rusting. It's the perfect choice for even the most sensitive skin, ensuring that you can wear our jewelry with ease and confidence.

Our processing time is 1-4 business days. Once the item has shipped, the shipping carrier will deliver your package between 3-10 business days approximately (Canada), and 4-8 business days approximately (USA). Please read the shipping information for each country that we ship to.

🚚 SHIPPING TO CANADA:

• Get FREE untracked shipping.
• For tracked shipping, please get the shipping upgrade at checkout.
• We do not ship to Manitoba, Saskatchewan or British Columbia on this website. You can visit our Etsy store to place an order if you are from one of these provices.
• Our free shipping option uses UNTRACKED regular lettermail with Canada Post, and our products are shipped from Montreal, Quebec.
• Timeframes can be longer for provinces and territories that are further in distance and during busy periods such as Holidays.
• For a faster shipping method, please message us with your Postal code to see what options are available.

🚚 SHIPPING TO THE UNITED STATES:

• Get FREE tracked shipping.
• The package will include a tracking number and it will be transferred to USPS or another shipping carrier once it arrives in your country.
• The standard shipping method takes 4-8 business days.
• At checkout, you can get a shipping upgrade for 2-4 business days.
• Please allow more time for shipping during busy periods such as Holidays.

• Handle with care & store in a safe environment.
• Avoid contact with salt water, swimming pools and hot tub water, wax, perfume & toxic liquids.
• For silver color pieces, the jewelry can be worn in normal water as it is water safe & non tarnish.
• For gold color pieces, avoid contact with normal water for best long term results. Frequent contact with water can affect the gold color plating

Need help choosing the right size for your necklace?

• Read the item description to see which size(s) our models are wearing.
• Look at our size chart, available on each listing or here.
• Read this blog article for a detailed guide.
• Do not hesitate to reach out if you have any more questions after reading our guide.

• We do not accept order cancellations.
• We accept returns if the item is unworn and in its original state, please message us for more information. The price of the item will only be refunded once we receive the item, excluding any fee paid for shipping if applicable.
• The customer is responsible for all shipping fees related to an exchange or a return.
• We can accept exchanges in certain cases, but it is easier to place a new order and to return the necklace that you would like to exchange. 
• If you experience any issue with your order, please message us and we will be happy to help!