Frequently Asked Questions


How long does it take to receive the product once it is ordered?

Shipping times can vary. Our processing time, the time it takes for us to make and ship out your package, is 2-5 business days. Once the item has shipped, the shipping carrier will deliver your package between 1-2 weeks approximately. For more information on shipping, please read the shipping information for each country that we ship to.


- We offer FREE untracked shipping!

- We use UNTRACKED regular lettermail with Canada Post, and our products are shipped from Gatineau, Quebec OR Montreal, Quebec.

- Please allow 1-2 weeks for shipping within Canada once the item is shipped, timeframes can be longer for provinces and territories that are further in distance and during busy periods such as Holidays.

- You can select a shipping upgrade at checkout if you would like your package a little bit faster. It will ship with Expedited parcel, which includes tracking & the expected delivery is 1-10 business days.

- For a faster shipping method, please message us with your Postal code to see what options are available.

- We are not responsible for lost or delayed packages, but please message us if you are experiencing any issue with shipping and we will do our best to help!


- The package will be shipped using Tracked Packet (with Canada Post, then transferred to USPS), which offers tracking and the expected delivery time is 6-10 business days. However, please allow more time for shipping during busy periods such as Holidays.

- Message us with your shipping information if you need a shipping upgrade and we can give you more details.

- We are not responsible for any lost or delayed packages, but please message us if you are experiencing any issue with shipping and we will do our best to help!

- If you order more than one item from our shop, you will only be charged once for shipping!

Returns, Exchanges and Cancellations

Do you accept returns, exchanges and/or cancellations?

- We accept returns if the item is unworn and in its original state, please message us for more information. The price of the item will be refunded (excluding the fee paid for shipping) once we receive the item back.

- We can accept exchanges in certain cases, but it is easier to place a new order and to return the necklace that you would like to exchange.

- We do NOT accept order cancellations.

- If you experience any issue with your order, please message us and we will be happy to help!

Care Instructions

How do I take care of my jewelry?

- Handle with care & store in a safe environment.

- Avoid contact with salt water, swimming pools and hot tub water, wax, perfume & toxic liquids.

- For silver color pieces, the jewelry can be worn in normal water as it is water safe & non tarnish.

- For gold color pieces, please avoid contact with water for best long term results. Frequent contact with water can affect the gold color/gold plating.

Packaging Details

- The jewelry will come in a bag, ready to send to someone as a gift if desired!

- Please leave us a note at checkout  if you would like us to include a gift message in your package, making it clear that it is meant to be a gift message. For example, the note should read as follows: ‘’ gift message : [ include gift message here ] ‘’

- When you purchase more than one item from our store, in order to reduce waste, we will put all the pieces in the same bag (a larger one than usual if needed). If you would like your order to be wrapped separately, please leave a note at checkout and we will be happy to wrap all items separately.

- There will not be information on the price INSIDE the package as you can access it anytime in your emails or by asking us directly if you have trouble finding it. However, if you are ordering from the United States, the value of the item will be written on the package in the custom declaration.


Is it possible to customize jewelry I am interested in?

Yes. Most of the time, we can customize the item for the same price as the listing. For example, we can often change a necklace for a thinner or a thicker chain, a different chain that you saw on another listing that we sell, a different amount of beads, changing/removing/adding a pendant that we have, etc. We will be happy to do it when it is possible. Contact us with your ideas to know if we can make it! Please note that extra costs will occur when there is a change in value.

Can we engrave on pendants?

No. Unfortunately, we do not have the tools to engrave and therefore cannot engrave on our pendants.

General Information

What is an extension?

An extension consists of extra hoops at the end of your necklace to make the length adjustable. Is it in the form of a chain with larger hoops to attach the clasp. Extensions usually are APPROXIMATELY 2 inches, but you are welcome to leave a note at checkout to ask us for a specific extension size and we will be happy to do it.

Most of our items come with an extension (or the option to add one). Please check the listing description of the item that you are interested in to see if it comes with one, and you can always leave a note at checkout asking for one if you are not sure. As well, you can always ask us to remove it even if the necklace comes with one. Please leave clear instructions at checkout!

What materials do you use?

All of our chains, pendants, claps and every other piece used to make the necklace is made from stainless steel. This material is great for sensitive skins and is non tarnish, which is why we love it. Other materials such as natural stones and beads can occasionally be used as well, however no other types of metal is ever used. 

Are all items handmade?

Yes, we assemble all of our jewelry in Quebec, Canada with imported chain rolls, pendants, natural stones and beads. This makes it perfect if you have any customization request! We put a lot of time into creating quality items with pieces that have been carefully picked for their unique style that we know you will love.